Privacy Policy – basic. / Basic Supply Co

Last Updated: March 1, 2026

At basic. , your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Shopify store, make a purchase, or otherwise interact with us (the "Services").

By using our Services, you agree to this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, use, and disclosure of personal information.

1. Information We Collect

We may collect personal information including, but not limited to:

Contact Information: Name, email, billing and shipping information, phone number
Payment Information: Payment card or account details, transaction information (processed securely by Shopify/Printful)
Account Information: Username, password, preferences
Order & Usage Information: Items viewed, added to cart, purchased, returned, or exchanged
Communications: Messages, customer support inquiries
Device & Usage Data: IP address, browser, device, and website interactions

We collect this information directly from you, through automated tools (cookies, analytics), and via our service providers.

2. How We Use Your Information

We use your information to:

Provide, process, and fulfill orders
Communicate with you about orders, accounts, or products
Improve your shopping experience and personalize content
Send marketing or promotional emails only if you opt in
Detect and prevent fraud, unauthorized activity, and illegal activity
Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share information with:

Service Providers: Shopify, Printful, payment processors, shipping providers
Legal & Safety Reasons: To comply with law, protect our rights, or enforce our policies
Business Transactions: In case of mergers, acquisitions, or similar events

4. Cookies & Tracking

We may use cookies, pixels, and similar tools to:

Improve website functionality
Analyze site usage and performance
Deliver personalized marketing content if opted in

You can manage or disable cookies through your browser settings.

5. Marketing & Email

If you subscribe to marketing emails or newsletters:

You can unsubscribe at any time via the link in emails
Emails are used only for communications from basic.
We never share your email with third parties for marketing

6. Your Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal information
Request data portability or limit processing for marketing
Opt-out of targeted advertising or promotional emails

You can exercise these rights by contacting us at: maqorfulfillment@gmail.com

7. Security & Retention

We implement industry-standard measures to protect your information.
Payment processing is handled securely by Shopify and our partners.

We retain personal information only as long as necessary for legal compliance, order fulfillment, or business purposes.

8. Children’s Privacy

Our Services are not intended for children under 13.
We do not knowingly collect personal information from children under the age of majority in your jurisdiction.

9. International Transfers

Your data may be stored or processed outside your country of residence. We rely on recognized transfer mechanisms (e.g., EU Standard Contractual Clauses) when required.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of other sites.

11. Changes to This Policy

We may update this Privacy Policy as needed. Updates will be posted on this page with a new “Last Updated” date.

12. Third-Party Data Sharing

We may share limited user data with third-party platforms for analytics, advertising, and performance optimization, including services such as Facebook (Meta Platforms Inc.). This may include device information, cookies, browsing behavior, and interaction data for the purpose of ad delivery, measurement, and optimization.

Tracking Technologies
We use cookies, pixels, and similar technologies to improve user experience, analyze traffic, and support marketing activities.

User Rights
Users may opt out of data tracking and targeted advertising through platform settings and browser privacy controls.

13. Contact Us

Questions, concerns, or requests about your personal data?

Email: support@basicbrand.store

Refund policy

RETURN & REFUND POLICY
Effective Date: March 1st, 2026

At basic. , all products are made to order. Because each item is custom produced upon purchase, all sales are final except in the circumstances outlined below.

ELIGIBLE FOR REPLACEMENT OR REFUND

We will replace or refund an item only if:

• The item arrives damaged
• There is a verified manufacturing defect
• You received the incorrect item

To submit a claim, you must contact us at shopbasicbrandstore@gmail.com within 7 days of confirmed delivery and include:

• Order number
• Clear photos of the item
• Photos of packaging (if damaged)
• Description of issue

Failure to provide sufficient evidence may result in denial.

FINAL SALE

We do not accept returns or exchanges for:

• Incorrect size selected
• Buyer’s remorse
• Color differences due to screen settings
• Minor print placement variations
• Shipping delays
• Refused packages

Phone cases, tote bags, blankets, accessories, limited releases, discounted items, and gift cards are final sale unless defective.

SIZE RESPONSIBILITY

Customers are responsible for reviewing size charts before purchase. We do not guarantee fit.

FRAUD PREVENTION

Orders marked “Delivered” by the carrier are considered fulfilled. We are not responsible for lost or stolen packages after confirmed delivery.

We reserve the right to deny suspicious claims, refuse service, or pursue action in cases of fraudulent disputes.

Original shipping fees are non-refundable.

Customers are responsible for return shipping unless the item was misprinted, damaged, or incorrectly sent. Please contact us first before returning any product.

support@basicbrand.store

Shipping policy

SHIPPING POLICY

All items are made to order.

Production Time: 2–7 business days
Shipping Time (U.S.): 3–7 business days

Delivery times are estimates and not guarantees.

We are not responsible for:

• Carrier delays
• Weather disruptions
• Incorrect addresses
• Customs delays
• Lost or stolen packages after confirmed delivery

Customers are responsible for accurate shipping information.

If a package is returned due to incorrect address or failure to collect, reshipping fees apply.

questions? email. support@basicbrand.store

Terms of service

By accessing this website or placing an order, you agree to these Terms.

ORDER ACCEPTANCE

We reserve the right to cancel or refuse any order due to suspected fraud, pricing errors, bulk purchasing abuse, or policy violations.

PAYMENT AUTHORIZATION

You confirm you are authorized to use the payment method provided. Fraudulent chargebacks will be disputed with supporting evidence including IP logs and delivery confirmation.

INTELLECTUAL PROPERTY

All designs, graphics, logos, product images, branding elements, and content are the exclusive property of Basic Supply Co. and basic. .

Unauthorized reproduction, resale, or distribution is prohibited and may result in immediate legal action.

LIMITATION OF LIABILITY

Our liability shall not exceed the amount paid for the product purchased.

We are not responsible for indirect, incidental, or consequential damages.

ARBITRATION

All disputes shall be resolved through binding arbitration in the State of North Carolina, United States. You waive the right to participate in class-action lawsuits.

RIGHT TO REFUSE SERVICE

We reserve the right to refuse service to anyone for any reason at any time.